Dispute and Chargeback Management

We can provide support in dispute handling and chargeback management through all the stages of the process.

We are able to provide the most appropriate dispute and chargeback processing service.

Our dispute and chargeback management program is a sophisticated and organized approach to required responding to inquiries and complaints that must be handled in a timely and specific manner.

  • Benefits
  • Features


  • Competence

    Highest level of expertise

  • Efficiency

    Process optimization

  • Economical

    Cost reduction

  • Systematization

    Complaints centralization


Covering American Express, MasterCard, Visa and China Union Pay, we are able, as specifically agreed with each partner, to provide:

  • Processing of complaints according to Payment Scheme rules
  • Fraud Reporting
  • Communication to Global Payment Schemes in connection with complaints
  • Communication of complaint results to the Bank
  • Consultancy in terms of next steps
  • Special reports
  • Annual chargeback forum
  • Customized workshops
  • Internal educations.
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